A Year of
Resilience
& Hope

Learn how Baystate Health continued to care for the community during the second year of a global pandemic.

Mark A. Keroack, MD, MPH Robert J. Bacon

Welcome to our 2021 Annual Report

Read the Welcome Letter

Mark A. Keroack, MD, MPH & Robert J. Bacon

In Their Own Words: Read the stories of some of the Baystate Health employees who advanced care and enhanced lives in 2021.

Thomas Mapplebeck, RN

Thomas Mapplebeck, RN

“It was a challenging transition from street medicine to emergency medicine and I couldn’t have done it without the support from the emergency department team that I now call family.”

Dr. Dennies Cuevas-Rivera, MD

Dennies Cuevas-Rivera, MD

"Some people might be surprised to hear my background and why I feel so strongly about caring for people."

Heather Patterson, RN, Flex Team

Heather Patterson, RN, Flex Team

"I’m a night-shift nurse on the Flex Team. Our team has the skills to work wherever the need is greatest…on the Intensive Care Unit one night and in the Emergency Department another night."

Michelle Roberson, Care Coordinator

Michelle Roberson, Care Coordinator

"I'm proud I can help people in our community who are in situations where meeting basic needs such as housing and healthcare is a struggle."